How to Respond if Authentication Failed

Modified on Tue, 27 Feb 2024 at 04:54 PM

Please follow these instructions about the Authentication Failed message in Symphony. Please reference How to Access Symphony for more information on the available contract vehicles.

Step 1. Click Forgot Password

Step 2. Enter your Email Address

Step 3. Use the Reset Password link

Step 4. Change your Password


1. Click Forgot Password

If Authentication Failed when you entered your password, first confirm that you are at the right website for the contract vehicle, then use Forgot Password to troubleshoot the issue with your registered account. Pay attention to the agency logo. Please reference How to Access Symphony for more information on the available contract vehicles.

Try the Forgot Password link 

2. Enter your Email Address

Symphony will send a temporary password and reset link to the email address you entered if your account exists.

  • Make sure you’re at the right website.
  • Make sure the email address is correct.
  • Check your Spam or Trash folders.

Password reset request

3. Use the Reset Password link

You can't reset your password if you don't have an account on the Symphony website. Follow the email's instructions if your account exists. 

  • If you cannot locate an email, please try to register again. 

Try the link to Register Now 

4. Change your Password

Passwords must meet these requirements. 

  • Minimum 8 characters
  • At least 1 uppercase letter
  • At least 1 lowercase letter
  • At least 1 number
  • At least 1 special character

If you get to the next step and you see an MFA reset message, please contact us. More information on Multi-Factor Authentication can be found in the articles regarding How MFA works in Symphony.


If you still need help, contact us.

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