Using an Authenticator App
To learn how to successfully register in Symphony with a Multi-factor Authentication smartphone app, watch the video or follow the step-by-step instructions below.
Click here to watch the video on YouTube.
1. Download an App
Download an Authenticator App from iTunes or Google Play on a smartphone.
We recommend Google Authenticator (See Figure 1).
It is free, easy to use, and supports multiple accounts.
2. Use the App
Once installed, follow these steps:
| |
Figure 1. Google Authenticator |
A unique code for each Symphony website is required for access to the platform. Users with multiple Symphony accounts should rename the codes to tell them apart.
Scanning a QR Code After Registration
Users that can still sign in, can use the Profile Icon to scan the QR code in the Credentials screen.
- Contact us for a QR code if sign in isn't possible (See Figure 2).
A QR code requires an Authenticator App from iTunes or Google Play on a mobile phone. We recommend Google Authenticator.
Once installed, follow these steps:
| Figure 2. MFA Sign-In Requirement |
Users with multiple Symphony accounts should rename the codes in the app to reflect the use of the One-Time Passcode (OTP). A unique code for each Symphony website is required for access.
Need help? Contact us
Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.
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