Smartphone Apps for MFA

Modified on Fri, 20 Sep at 3:27 PM

Using an Authenticator App 

To learn how to successfully register in Symphony with a Multi-factor Authentication smartphone app, watch the video or follow the step-by-step instructions below. 

Click here to watch the video on YouTube.



1. Download an App

Download an Authenticator App from iTunes or Google Play on a smartphone. 

We recommend Google Authenticator (See Figure 1)

It is free, easy to use, and supports multiple accounts. 


2. Use the App

Once installed, follow these steps:

  1. Open the app
     
  2. Choose scan QR code
     
  3. Scan the QR code when registering
     
  4. Verify the account name
     
  5. Enter the code when prompted
     
  6. Click Authenticate
Google Authenticator App icon and interface

Figure 1. Google Authenticator    

                                

A unique code for each Symphony website is required for access to the platform. 
Users with multiple Symphony accounts should rename the codes to tell them apart.



Scanning a QR Code After Registration

Users that can still sign in, can use the Profile Icon to scan the QR code in the Credentials screen.

  • Contact us for a QR code if sign in isn't possible (See Figure 2).
A QR code requires an Authenticator App from iTunes or Google Play on a mobile phone.

We recommend Google Authenticator. 
It is free, easy to use, and supports multiple accounts.

 

Once installed, follow these steps:

  1. Open the app
  2. Choose scan QR code 
  3. Scan the QR code we provide upon request
  4. Verify the account name
  5. Go to the correct Symphony website
  6. Enter the credentials
  7. Click Sign In
  8. Return to the MFA app on the mobile phone
  9. Enter the code from the matching account
  10. Click Authenticate
MFA failed messageFigure 2. MFA Sign-In Requirement
 

Users with multiple Symphony accounts should rename the codes in the app to reflect the use of the One-Time Passcode (OTP). A unique code for each Symphony website is required for access.


Need help? Contact us 


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