Smartphone Apps for MFA

Modified on Fri, 20 Sep at 3:27 PM

Using an Authenticator App

To learn how to successfully register in Symphony with a Multi-factor Authentication smartphone app, watch the video or follow the step-by-step instructions below.

Click here to watch the video on YouTube.

1. Download an App

Download an Authenticator App from iTunes or Google Play on a smartphone.

We recommend Google Authenticator (See Figure 1).

It is free, easy to use, and supports multiple accounts.

2. Use the App

Once installed, follow these steps:

Open the app
Choose scan QR code
Scan the QR code when registering
Verify the account name
Enter the code when prompted
Click Authenticate

Google Authenticator App icon and interface

Figure 1. Google Authenticator

A unique code for each Symphony website is required for access to the platform. 
Users with multiple Symphony accounts should rename the codes to tell them apart.

Scanning a QR Code After Registration

Users that can still sign in, can use the Profile Icon to scan the QR code in the Credentials screen.

A QR code requires an Authenticator App from iTunes or Google Play on a mobile phone.

We recommend Google Authenticator.
It is free, easy to use, and supports multiple accounts.

Once installed, follow these steps:

Open the app
Choose scan QR code
Scan the QR code we provide upon request
Verify the account name
Go to the correct Symphony website
Enter the credentials
Click Sign In
Return to the MFA app on the mobile phone
Enter the code from the matching account
Click Authenticate

Figure 2. MFA Sign-In Requirement

Users with multiple Symphony accounts should rename the codes in the app to reflect the use of the One-Time Passcode (OTP). A unique code for each Symphony website is required for access.

Need help? Contact us

Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.