Smartphone Apps for MFA

Modified on Mon, 03 Jun 2024 at 02:02 PM

How to Use an Authenticator App 

To successfully register in Symphony with a Multi-factor Authentication smartphone app, watch the following video or follow the step-by-step instructions.

Click here to watch the video on YouTube.



1. Download an App

To begin, please download an Authenticator App from iTunes or Google Play on your smartphone. 

We recommend Google Authenticator (See Figure 1). It is free, easy to use, and supports multiple accounts. 


2. Use the App

Once installed, follow these steps:

  1. Open the app
  2. Choose scan QR code
  3. Scan the QR code when registering
  4. Verify the account name
  5. Enter the code when prompted
  6. Click Authenticate


Google Authenticator App icon and interface

Figure 1. Google Authenticator                                                


You must have a unique code for each Symphony website you access. 
If you have multiple Symphony accounts, rename the codes to tell them apart.



How to Scan a QR Code After Registration

If you can still sign in, go to the Profile Icon and scan the QR code in the Credentials screen.

  • Contact us for a QR code if you are already registered and can't sign in (See Figure 2)


Incorrect MFA message

Figure 2. MFA Sign-In Requirement

 

A QR code requires you to download an Authenticator App from iTunes or Google Play on your mobile phone.

We recommend Google Authenticator. It is free, easy to use, and supports multiple accounts.

 

Once installed, follow these steps:

  1. Open the app
  2. Choose scan QR code 
  3. Scan the QR code we provide upon request
  4. Verify the account name
  5. Go to the correct Symphony website
  6. Enter your credentials
  7. Click Sign In
  8. Return to your MFA app on your mobile phone
  9. Enter the code from the matching account
  10. Click Authenticate

 

If you have multiple Symphony accounts, rename the codes in your app to reflect your use of the One-Time Passcode (OTP). You must have a unique code for each Symphony website you access.


Need help? Contact us  


Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please 


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