The following are some frequently asked questions regarding Symphony.

 

Can my account be linked to more than one company?

No. Your email can only be linked to one company. If you need access to multiple companies on one Symphony website, you must register with a unique email for each company, and you should not use a group email address.


Who is a Trusted Symphony Administrator?

Your SAM.gov Points of Contact are considered authorized users for an organization and can immediately sign in after registering at the right website for the contract vehicle.


Why is my account inactive?

Users register themselves and are then activated by the registered SAM POC(s) for their company through the Administration menu in Symphony. 

  

Why hasn't anyone received a notification about my registration?

Symphony does not send notifications to your SAM POC(s) if they have not registered at the same Symphony website. Contact your SAM POC(s) and request that they sign in or register and then activate your account.

 

Who was notified about my registration?

Contact your SAM POC(s) on your own if no one receives an email to activate your account. Request that the SAM POC(s) sign in or register themselves for the same Symphony website and then the POC(s) can activate your initial registration.

 

Why can't my SAM POC sign in? 

If there is a mismatch in the information from SAM.gov or there were updates to SAM after registration, it will not work for login, and the user will need to be manually activated by us or another administrator. 


Why can't my Administrator see my account? Why can't I see a user?

Users need to be registered for the same company on the right Symphony website so they can be activated and assigned permissions. If there is a mismatch in the UEI and Cage code, please contact us with the correct information.


If you still need help, contact us.


Users should be aware that the information available on this website may not reflect the official positions of the government. Views and opinions expressed by agents of Apex Logic, Inc. are those of the employees and do not necessarily reflect the view of the government or any of its officials. Guidelines and requirements provided by the government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer please contact us.
Copyright © 1999-2023 Apex Logic, Inc. All Rights Reserved | PrivacyEU Data Protection Notice