Industry Support

Symphony Registration 7

• How to Register as an Administrator
• How to Register as a Business User
• How to Register as a Government User
• How to Complete Government Registration
• How to Make Registration Changes
• Registration FAQ
• September 20, 2023 Security Incident

Symphony Authentication 6

• How to use an Authenticator App
• How to get MFA Text Messages
• How to use MFA in your Browser
• How to scan a QR Code after Registration
• How to Respond if Authentication Failed
• MFA FAQ

Symphony Administration 6

• How an Inactive Account is Approved
• How to be a Symphony Administrator
• How to Perform User Management
• How to Review the SAM Data
• How to Use Administration
• Administration FAQ

Symphony Assistance 5

• How to Access Symphony
• How to Sign in to Symphony
• How the Symphony Helpdesk Works
• How Forgot Password Works
• Sign In Issue FAQ

Tutorial Videos 5

• How to register as Industry
• How to use a Phone App for MFA
• How to use an Extension for MFA
• How to Sign In
• How to manage users

Symphony Dashboard 5

• How to use Symphony
• How to work with the Solicitations tab
• How to work with the Orders tab
• How to Ask Questions & View Responses
• Symphony FAQ

Symphony Company Assets 3

• How to work in My Company
• How to review the Document Library
• My Company FAQ

Symphony Business Factors 3

• How to add Business Factors for the Prime
• How to edit Business Factors for the Prime
• How to remove Business Factors

Symphony Project Performance 3

• How to add Projects
• How to edit Projects
• How to remove Projects

Symphony Tagging 4

• How to tag documents for a proposal
• How to tag your PDFs in Adobe
• How to tag your Projects
• Tagging FAQ

Symphony Team Members 3

• How to add Team Members/CTAs
• How to edit Team Members/CTAs
• How to delete Team Members/CTAs

Symphony MRCLs 3

• How to add MRCLs
• How to edit MRCLs
• How to delete MRCLs

Contract Management 3

• How to manage your Points of Contact
• How to get Symphony notifications
• How to manage your contract award

Contract Performance 3

• How to respond to orders with questions
• How to respond to orders with proposals
• Orders FAQ

Symphony Proposals 3

• How to assemble a proposal
• How to review a proposal
• How to submit a proposal

Symphony Submissions 3

• How to Start your Submission
• How to edit your Submission
• Solicitation FAQ

OASIS+ Support 3

• How to use the OASIS+ Symphony Portal
• How to build your offer for OASIS+
• OASIS+ FAQ

POLARIS Support 1

• Symphony for Polaris FAQ

OASIS Support 2

• How Symphony for OASIS Works
• OASIS Contract Holder FAQ

ASTRO Support 1

• How to respond to clarifications