Administration FAQ

Modified on Fri, 04 Aug 2023 at 12:21 PM

The following are some frequently asked questions regarding Symphony. If you still need help, contact us.

 

Can I update SAM after registration and automatically be an Administrator?

No. If you modify your SAM record after registration, please get in touch with the SAM Point of Contact (POC) that was listed on the confirmation page during your registration to request they activate your account. They can then assign you to the Administrator group. 

 

Why can’t I see a user in Administration?

To troubleshoot this issue there can be several reasons listed below to confirm registration was done at the right Symphony website for the same company.

 

Question

Answer

Did you/they use a different website for the contract vehicle?

Confirm the Symphony website is correct. Please reference How to access Symphony.

Did you/they register for another company?

Confirm that you/their UEI and cage code match. Please reference How to Register as a business user.

Did you/they login to another company?

Confirm that the website, UEI, and cage code all match. Please reference How to have an inactive account approved.

 

Can I have an account moved to another company?

Yes, if you or another user registered for a different company, please let us know the email address and provide the correct UEI/Cage for registration and we can move or revoke the account. Use the ticket link to contact us.

 

How do I disable a users account?

An administrator can use the delete option for a user's status to disable the user's account per the guidance in How to use Administration.


Why can’t I register after my account was deleted?

If an administrator deletes an account, this option is not a full delete from the system and does not allow a user to register with the same email again. Please reference How to use Administration.


Can I add additional users to my Symphony account? How do I add users to my company?

You can't.  All users should register themselves with the UEI and Cage code for your company so that they can be managed in your Administration component. If they register incorrectly, you will not be able to see their accounts. Due to our security requirements, there is no way for you to add other users on their behalf. Please reference the Registration FAQ.

 

Can I add additional Administrators?

Yes. If additional users are assigned to the Administrator group, they will also have the ability to activate registered users if their accounts are active. 

User Management screen

You cannot assign positions to users who have not registered in Symphony. Please reference How to use Administration.

  

How many users can register for Symphony?

You can have as many users in Symphony as you need and they will all be able to work in Symphony if their accounts are active.

 

How do I invite users to my company in Symphony?

You would invite others outside the system because all users must register themselves for Symphony in order to verify their registered email address and set up their preferred method of Multi-factor Authentication. Please reference the Registration FAQ.

 

Where do I assign the Contract Manager role?

Assign your key personnel, such as your Contract Manager and Program Manager to your proposal submission or to your contract management section. These roles are not available in the Administration link. When you are in the right section, you can only select from your company's registered users in Symphony. 


Users should be aware that the information available on this website may not reflect the official positions of the government. Views and opinions expressed by agents of Apex Logic, Inc. are those of the employees and do not necessarily reflect the view of the government or any of its officials. Guidelines and requirements provided by the government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer please contact us.
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