The following are some frequently asked questions regarding Symphony for OASIS. The required URL for OASIS contract holders is https://oasis.app.cloud.gov/.
I did not receive an invitation to register.
Invitations to register went to the OASIS COCM provided to us. Sometimes the message is blocked as spam or filtered into the trash. It is from email@example.com. Please thoroughly check your email.
Be advised that if you registered in Symphony at a different website, you need to complete a new registration for this instance of Symphony. This login is in addition to any other Symphony login. We are working on a single login for Symphony and hope to have it available in the future.
How do I get an invitation if my COCM has left?
Request changes using the Contractor Update Tool to submit a request to update your COCM information. The CS and CO will then update through a modification. We will be notified and send out the invites from Symphony as it is updated. We do not know how long it will take the government to get us this information.
I registered with the wrong UEI.
Contact us, and we can help you with this issue.
How do I register under more than one UEI?
You cannot register for more than one company using the same email address. If you are submitting proposals on behalf of multiple companies, you will need a unique email address for each company (DUNS/UEI).
Do users need to be listed as SAM POC(s) before registering in Symphony?
No. After your company's SAM POC(s) register for Symphony, they receive access to the administration link inside Symphony so that they can manage your company's users.
I can't activate a user.
If you have administration on your menu bar, you can activate other registered users by clicking the inactive link.
- If you can't see a user, they may have registered under a different DUNS/UEI. Please confirm the DUNS/UEI that received the contract award, contact us, and we can help you with this issue.
If "inactive" is listed twice, please let us know, and we can help. For more information on who has the administration permissions, please see How to Manage Users.
How do I add other users?
You cannot add users to Symphony but, registered and active users are available in drop-down menus.
- Be aware that all users must register with their unique email address and complete the multi-factor authentication (MFA) setup.
- Be advised of some known issues with SMS that make it a less reliable option than using an MFA app. For more information, please see the Getting Started FAQ.
- Do not register with group email addresses because this could cause issues with the MFA requirement. For more information, please see How to Manage Contract Personnel.
How do I select more than one Proposal Manager?
You can only select one proposal manager at this time, but you can change it as necessary. A proposal manager is not required. The SAM POC(s) and the proposal manager have access to administration to manage your users.
How do I add the distribution email address?
After logging in, follow these instructions.
- Click on My Company.
- Click on the Contracts link in the left menu.
- Select the contract that you need to update.
- Click Point of Contacts.
- Update the distribution email so that it is a company email address.
- Each contract requires a distribution email.
- Symphony will send notifications to the distribution email address.
- Manage the users on your distribution email internally.
I can't see my contracts.
Locate your contract(s) in the My Company link. Your contracts link to your company when the COCM that received the invitation to Symphony registers under the awarded DUNS/UEI.
Are the solicitation documents attached to the distribution email notification?
The distribution email only provides a link to the order in Symphony. A user must log in to retrieve the documents for distribution to your company. You will receive emails for release, amendment, and award at the distribution email address.
External Orders are orders posted via another method, ie. eBuy or distribution email. External Orders require you to visit another site to view the details.
Who can submit questions/proposals?
All active users can submit responses and proposals in Symphony. You may want to limit the number of users who have access to Symphony so you can successfully manage your contracts.
Can Symphony be crawled by a third party with credentials provided by the prime?
If you still need help, please contact us.
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