You may view the following video or read the article in order to successfully navigate in Symphony. The required URL for OASIS contract holders is: https://oasis.app.cloud.gov/


Click here to watch the video on YouTube.


TABLE OF CONTENTS

Introduction to Symphony

Symphony for Contract Holders

General Navigation

Understanding Orders

The Orders Tab

Order Status

Amendments


Introduction to Symphony

Symphony is a full lifecycle procurement Software as a Service (SaaS) allowing government organizations to manage complex contracts. Symphony ensures organizations are purchasing according to fair opportunity laws and rules. Symphony enforces transparency and integrity in both the initial contract award and contract management.

Symphony for Contract Holders

As a Contract Holder, you can use Symphony to monitor released orders and solicitations, deadlines for questions and proposals, amendments, and awards. Symphony reduces the probability of an order cancellation due to a compliance issue or error.

General Navigation

Upon sign in, you will have a personalized view of your Symphony dashboard.

Menu Bar

  • Dashboard: Click this link to access your personalized dashboard.
  • Help & Information: Click this link to access various tutorials or request assistance from the Symphony help desk.
  • User Icon: Click your user icon to log out.

The Dashboard Interface

  • Orders Being Processed: Widget
  • Announcements
  • Contract Performance: View your contract performance. Updates to the metrics occur nightly.
  • Orders: View, filter, and sort orders. Click the tracking number to see more details about a specific order.
  • My Tasks: View outstanding tasks.

Understanding Orders

The Orders Tab

Orders are available from a dynamic table that you can arrange by selecting a column header. You can also filter on a search term, status, or type of order. The order types are Task Order (TO) or Request For Information (RFI).

External Orders are orders posted via another method, ie. eBuy or distribution email.  
External Orders require you to visit another site to view the details. 

 

Order Status

The actions to perform depend on the status of an order. 

The status descriptions are below:

RELEASED: You should respond by uploading a proposal or responding with a "No Bid" by the submission deadline. Responses submitted before the deadline may be modified and re-submitted. After the deadline, the response button will no longer be available. The following notes may appear under the status of a released order awaiting a response:

  • PENDING QUESTIONS: A released order pending questions means you can ask questions before the submission deadline. The Ask Questions tab allows you to pose questions.

  • PENDING PROPOSALS: A released order pending proposals is a task order awaiting your response, but you may not submit questions.

EVALUATIONOrders in Evaluation are read-only. You can only view the Summary, Amendments, and Documents library. Orders in Evaluation have also passed the submission deadline. At this point, you have to wait for the Ordering Contracting Officer to award a Contract Holder. 

AWARD APPROVED: An Award Approved Order displays the contract(s) awarded to the Contract Holder(s) on the Awards tab. When the Ordering Contracting Officer makes an award selection, the status changes to Award Approved. The "Awards" tab becomes available. 

Amendments

An Ordering Contracting Officer can modify a released task order or RFI by submitting an amendment. An amendment allows the Ordering Contracting Officer to attach new documents, update Points of Contact, change the submission deadline, and modify the Q&A suspense (if applicable). Ordering Contracting Officers can add more than one amendment, which you can see in the Amendments tab. If you still need help, please contact us.

Users should be aware that the information available on this website may not reflect the official positions of the government. Views and opinions expressed by agents of Apex Logic, Inc. are those of the employees and do not necessarily reflect the view of the government or any of its officials. Guidelines and requirements provided by the government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer please contact us.
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