You may view the following video or read the article in order to successfully navigate Symphony. The required URL for OASIS contract holders is https://oasis.app.cloud.gov/.
Click here to watch the video on YouTube.
TABLE OF CONTENTS
Introduction to Symphony
Symphony is a full lifecycle procurement Software as a Service (SaaS) allowing government organizations to manage complex contracts. Symphony ensures organizations are purchasing according to fair opportunity laws and rules. Symphony enforces transparency and integrity in both the initial contract award and contract management.
Symphony for Contract Holders
As a Contract Holder, you can use Symphony to monitor released orders and solicitations, deadlines for questions and proposals, amendments, and awards. Symphony reduces the probability of an order cancellation due to a compliance issue or error.
Upon signing in, you will have a personalized view of your Symphony dashboard.
- Dashboard: Click this link to access your personalized dashboard.
- Help & Information: Click this link to access various tutorials or request assistance from the Symphony help desk.
- User Icon: Click your user icon to log out.
The Dashboard Interface
- Orders Being Processed: Widget
- Contract Performance: View your contract performance. Updates to the metrics occur nightly.
- Orders: View, filter, and sort orders. Click the tracking number to see more details about a specific order.
- My Tasks: View outstanding tasks.
The Orders Tab
Orders are available from a dynamic table that you can arrange by selecting a column header. You can also filter on a search term, status, or type of order. The order types are Task Order (TO) or Request For Information (RFI).
External Orders are orders posted via another method, ie. eBuy or distribution email. External Orders require you to visit another site to view the details.
The actions to perform depend on the status of an order.
The status descriptions are below:
RELEASED: You should respond by uploading a proposal or responding with a "No Bid" by the submission deadline. Responses submitted before the deadline may be modified and re-submitted. After the deadline, the response button will no longer be available. The following notes may appear under the status of a released order awaiting a response:
PENDING QUESTIONS: A released order pending questions means you can ask questions before the submission deadline. The Ask Questions tab allows you to pose questions.
PENDING PROPOSALS: A released order pending proposals is a task order awaiting your response, but you may not submit questions.
EVALUATION: Orders in Evaluation are read-only. You can only view the Summary, Amendments, and Documents library. Orders in Evaluation have also passed the submission deadline. At this point, you have to wait for the Ordering Contracting Officer to award a Contract Holder.
AWARD APPROVED: An Award Approved Order displays the contract(s) awarded to the Contract Holder(s) on the Awards tab. When the Ordering Contracting Officer makes an award selection, the status changes to Award Approved. The "Awards" tab becomes available.
An Ordering Contracting Officer can modify a released task order or RFI by submitting an amendment. An amendment allows the Ordering Contracting Officer to attach new documents, update Points of Contact, change the submission deadline, and modify the Q&A suspense (if applicable). Ordering Contracting Officers can add more than one amendment, which you can see in the Amendments tab.
If you still need help, please contact us.
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