Symphony for Industry FAQ

The following are some frequently asked questions Industry users have regarding Symphony.

Topics

• Administrative Tasks
• Clarifications
• Company Assets (My Company)
• Contract Management and Contract Performance
• Documents
• Proposal Submission(s)
• SAM Data
• Security Protocols
• Teaming

Administrative Tasks

How do I restrict user access?

All registered and active users can see and work with all the data in Symphony under the prime's UEI and cage code. This is done so that the user responsible for submitting the proposal can verify that the information provided and uploaded is done accurately. (See Administration Basics).

How can I change my profile information?

All users can sign out or update their profile information from the top-right icon. You can change your password and add or update an authenticator app by scanning the QR code for your login. (See Using MFA).

Clarifications

Why can't I respond to a clarification?

Only authorized users can respond before the Clarification Deadline (See FAQ for Clarifications). 

• Authorized users are SAM POC administrators and the Open Market Proposal Manager
• Please reach out to your administrators if you need access. 
• They can assign you a role with the necessary permissions (See Figure 1).

Figure 1. The Proposal Manager assignment in Administration

Company Assets (My Company) 

Are Symphony portals linked across different opportunities? If we upload our company certifications and documents for one, can they be pulled into another?

No. Information is not shared between Symphony websites, so anything you enter for one website needs to be re-entered in the next.

How do we add a missing Funding Agency ID? 

If the agency you need is not listed, send us the FPDS code from your contract, and contract number, and include a copy of the FPDS report for verification because we get our data directly from FPDS. Contact the program office directly if an FPDS report does not exist.

How do we identify projects/past performances performed as a subcontractor?

If you add a project to My Company where you performed as a subcontractor, you are not contracting directly to the government. This would be considered a commercial project. Your company is the Team Member for the subcontract.

Contract Management

Why can't I see my contracts?

You can find your contract(s) in the My Company link if you registered for the correct company at the right link for the Contract Vehicle. 

Your contracts may only link to your company when the Contract Manager who received the invitation to Symphony registers. (See Working in Symphony as a Contract Holder).

Contract Performance

How are orders and announcements different?

Orders are targeted to eligible recipients, while announcements are general information. 

You can only see and respond to an RFI/RFP if released to your company and the selected socioeconomic and market segments (See the Contract Holder FAQ). 

Documents

Do we need to combine the documents we will have more than one of?
No, the documents you upload to My Company are reusable. Symphony will keep everything organized for you and the evaluators in the Document Library.

How do I delete documents?

• If you started a proposal, go to your submission.  Select Projects/Past Performance and click the "Modify" button for the respective project. Remove the references from the claims and delete them when you return to My Company/Projects.
  
• If you are attempting to delete a document uploaded as a Business Factor, remove the claim from the Prime or Team Member's Business Factor and delete the documents that do not apply. Then close the factor to keep it unclaimed or certify and save your changes to update the claim.

Proposal Submission(s)

How do I cancel a submission I started by mistake? 

You can't undo a submission started in error, but the government will only receive proposals you certify and submit. If you take no further action, it won't go anywhere and you can consider it a "draft." (See FAQ for Proposal Submission(s)).

How do I add more tags to Symphony?

The Tag legend only applies to projects in My Company because these details are reusable. Enter your unique tags when you "Begin" the Performance Factors for Projects in your Submission (See the Tagging FAQ).

SAM Data

How do we get our DUNS to display?

DUNS numbers are not being used and will not be displayed in your company information. If the UEI is for the correct company, your proposal(s) will be credited correctly.

Security Protocols

How do I change the timeout logout?

The timeout is set to 15 minutes. This is a security requirement from GSA security.

What security protocols are in place to protect my proprietary data? 

Symphony is hosted on cloud.gov with a FISMA Moderate 3-year ATO. All data is encrypted in transit and rest. Details can be requested from the GSA IT Security office.

Teaming 

Do subcontractors or JV members' accounts auto-populate their data when I add them to my team members?

No. To upload information for your proposal, the subcontractor or JV member must register under the UEI and Cage code for the company that will be the prime offeror. No documents uploaded to a different UEI will auto-populate into your account.

Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.