Industry Support

The following are some frequently asked questions regarding Symphony. Additional Information can also be found for the following topics.

• Administration FAQ
• MFA FAQ
• My Company FAQ
• Orders FAQ
• Registration FAQ
• Sign In FAQ
• Solicitation FAQ

Does Symphony accept the following document types?

• Controlled Unclassified Information (CUI)
• For Official Use Only (FOUO)
• Sensitive but Unclassified (SBU)

Yes, CUI, FOUO, and SBU documents may be submitted in Symphony. We do not allow classified documents and you would need approval from the requesting agency to provide password-protected documents. 

What are the file limits?

Symphony will allow you to attach as many files as you need to support your claims, but the size limitation of 20MB will prevent you from uploading too large of a file. File uploads also have additional rules.

1. File names cannot exceed 250 characters.
2. Files cannot be combined into a "zip" folder, but there is no limit to how many files you can upload.
3. You can not drag and drop from Sharepoint or other Cloud Drives. Files must come from your computer.

How do I delete documents?

• If you started a proposal, please go to your submission.  Select Projects/Past Performance and click the "Modify" button for the respective project. Remove the reference from the claims and you will then be able to delete them when you return to My Company/Projects.
  
• If you are attempting to delete a document uploaded as a Business Factor, please remove the claim from the Prime or Team Member's Business Factor and delete the documents that do not apply. Then close the factor to keep it unclaimed or certify and save your changes to update the claim.

Are Symphony portals linked across different opportunities? If we uploaded our company certifications and document for one opportunity, can they be pulled into another opportunity?

No. Information is not shared between different Symphony websites, so anything you entered for one website would need to be re-entered in the next.

Do subcontractors or JV members' accounts auto-populate their data when I add them to my team members?

No. In order to upload information for your proposal, the subcontractor or JV member needs to register under the UEI and Cage code for the company that will be the prime offeror. No documents uploaded to a different UEI will auto-populate into your account.

How do I complete Contract Modifications?

Staff Users: Please go to My Company > Contracts > Contract Documents > Download file(s).

Administrators: Please go to My Company > Contracts > Contract Modifications > Click the row > Sign the file.

Can I change my profile information?

All users can sign out or update their profile information from the top-right icon. You can change your password and add or update an authenticator app by scanning the QR code for your login. Please reference the MFA FAQ for more information.

How do I change the timeout logout?

The timeout is set to 15 minutes. This is a security requirement from GSA security.

What security protocols are in place to protect my proprietary data? 

Symphony is hosted on cloud.gov with a FISMA Moderate 3-year ATO. All data is encrypted in transit and rest. Details can be requested from the GSA IT Security office directly.

Solicitation FAQ

Can the program office see the documents I post before submission? 

No, the program office team will only receive submitted proposals when the solicitation deadline is met. Up until the deadline, offerors may review and edit their proposals. Once the deadline is met, all assets are frozen.

How do I cancel a submission I started by mistake? How do I delete a submission?

You can't undo a submission begun in error, but the government will only receive proposals you certify and submit. If you take no further action on it, it won't go anywhere and you can consider it a "draft."

How does Symphony calculate project points?

When you add projects from My Company to your submission, Symphony will pull the scoring elements from your project details. Make sure you Begin or Modify the performance factors that apply to the project for additional scoring elements. 

How do I add more tags to Symphony?

The Tag legend only applies to projects in My Company because these details are reusable. Enter your unique tags when you "Begin" the Performance Factors for Projects that you add to your Submission.

How do I identify that my projects/past performances are in scope?

1. Start in the My Company link to build your asset library and add your Projects/Past Performance.
2. Return to the dashboard and start your submission.
3. Select your Projects and use the Begin button under Performance Factors to add your scope details.

How do I select more than one Proposal Manager?

You can only select one proposal manager at this time, but administrators can change it as necessary in the Administration link. A proposal manager is not required. 

What does "location in file" mean?

The location can mean a keyword or be a brief description of where the information can be found in the document: page number, section, paragraph, etc.  A keyword becomes known as a tag. 

Who can submit the proposal?

Your SAM POC administrator(s) or Open Market proposal manager can submit your proposal(s). Then the applicable pool will display the submission date and time, with the option to view the details of it. If the details are viewed, these users can undo the submission, and make edits until the solicitation deadline. However, they should carefully review and resubmit if changes are made. Once the Solicitation deadline is met, all assets are frozen and the program office will only receive submitted proposals.