Creating a Symphony Business Account

Follow these steps to register as a Symphony business staff user. Users registering as Administrators for their organization can follow the directions in Gaining Business Administrator Access. For additional guidance, an instructional video link is available at the end of this article.

1. Start Registration

1. Choose the correct contract vehicle from the list above. 
    
2. Click Register Now (see Figure 1) after accepting the Official Use message. 
    
3. Follow the prompts to set up a preferred method of Multi-Factor Authentication (MFA) (as discussed in Step 4).
    
4. Understand the account authorization procedures (see Inactive Account Process) outlined in Step 5.
    

Figure 1. The Register Now link

Email Requirements for Registration: Group emails (accounts shared by multiple users) are not supported.    An email address can only be linked to one company.    A one-time validation code required to continue Symphony registration will be sent to a registrant's email.

Didn't receive the email? Registrants should check their spam or trash folders if the email is not received within a few minutes. If necessary, press Cancel to restart registration.

2. Acknowledge the Requirements

Registrants must check all boxes to confirm their understanding of the requirements before continuing registration (see Figure 2). See Symphony Authentication or Understanding the SAM.gov Connection for further information.

 Figure 2. The Registration Requirements

3. Register for an Organization

Symphony is not affiliated with SAM.gov but uses it solely to verify an active entity's information and eligibility to do business with the government. An entity with an "ID assigned" does not yet have an active SAM record and cannot be added to Symphony.

1. Enter the correct organization’s System for Award Management (SAM.gov) UEI (Unique Entity Identifier) and CAGE (Commercial and Government Entity) code. 
     
2. Ensure the UEI and CAGE code for registration is for the Prime Entity seeking the contract award or holding the contract.
   • Including the CAGE code is required if multiple codes are assigned to the UEI.
   • Do not enter the UEI of a CTA (Contractor Team Arrangement) Contractor, Subcontractor, or JV (Joint Venture) Member.
   • Verify the CAGE code retrieved from SAM.gov to ensure the registration for the entity is correct.
      
3. If the displayed information is correct, select YES to continue.

4. Configure the Account

1. Create a password that meets the following criteria:
   • A minimum of eight characters
   • At least one uppercase letter 
   • At least one lowercase letter
   • At least one number
   • At least one acceptable special character
     
       
2. Select a time-based Authenticator Application or use Text Messaging for Multi-Factor Authentication (MFA). 

1. Use an authenticator app to scan the provided QR code (do not use a personal phone camera). 
2. Enter the six-digit code from the MFA tool without spaces to validate.
3. A confirmation page message acknowledges successful registration (see Figure 3). 

Figure 3. Symphony Administrators can activate accounts once registrants receive this message.

5. Request Activation

After users successfully register, Symphony displays the SAM Points of Contact (POCs) on the confirmation page before an 'Active' SAM POC is identified (see Figure 4).

Figure 4. An organization without a registered Symphony Administrator will receive this list. A user seeking activation can access the Contact link to request that its SAM POC register for Symphony with the same UEI and CAGE code.

SAM POC Requirements for Activation: 

1. Once registered, contact us with the SAM.gov UEI and a copy of the POC details from SAM.gov so we can verify Symphony Administrator access and activate the account (see Figure 5). 
2. We will confirm that names and email addresses are listed and match the registered information.

Figure 5. Submit a Ticket with a screenshot showing the UEI, the registrants name and the email address for activation requests. Users can also download the entity record from the Actions button on the organizations SAM page to provide the verification requirements.

Others Users Seeking Platform Access: 

Users must request access to the platform directly from their organization’s Symphony administrator. User accounts are not automatically activated.

No Registered Symphony Administrator: 

1. Use the Contact link (see Figure 4) or send an email to request that the SAM POC registers and signs in using the same UEI and CAGE code.
2. Once the SAM POC is registered and receives Administrator Access, they can activate accounts on the Administration page.

See Understanding the SAM Connection to find the administrator list at SAM.gov. For incorrect registrations see Making Account Changes or Contact us for assistance.

 Click here to watch a tutorial on YouTube.

Need help? Contact us