How Mass Clarifications Work

Modified on Wed, 5 Jun at 8:30 PM

Follow these instructions to respond to Mass Clarifications in Symphony. 

1. Select View Details

Clarification Notifications are sent to authorized users only.

  1. Go to your Symphony Dashboard for the correct contract vehicle.
  2. Find your proposal Submission(s). 
  3. On the tab that states Submitted, select View Details
  4. Your proposal details will be displayed.


2. Select Clarifications

A notification icon displays on the Clarifications tab when the government requests more information. 

  1. Select the Clarifications tab. A clarification response that Needs Attention will be displayed. 
  2. Review the Program Office inquiry. Clarification requests may or may not require a response.
    • If a response is required, enter your clarifying information in the space provided.
    • Responses are only allowed before the Clarification Deadline. 

3. Provide a Response

Craft your reply to the Program Office before the clarification deadline and attach documents to support your response (See Figure 1). 

  • You can select Cancel and then Save if you need to make changes.
  • A saved response becomes Awaiting Submission to the Program Office.

Sample Mass Clarification Screen
Figure 1. The Clarifications tab in a submitted proposal with a 'Response Required" message in a MASS clarification request.

Authorized users can provide a clarification response and save or submit it before the clarification deadline. 

4. Submit Response

Submit your Mass Clarification response to the Program Office. 

  • When you have no more information to provide, Submit your Response before the clarification deadline. 
  • You cannot edit your reply after you submit it.

Mass Clarification FAQ

Responses to Clarifications are only available to Symphony administrators and Open Market Proposal Managers. Please reach out to your administrators if you need access. They can assign you a role with the necessary permissions (See Figure 2).

Open Market Proposal Manager assignment

Figure 2. The Proposal Manager assignment in Administration

  • Submitted clarifications display the status Responded to the Program Office. 
  • You will see a Read-Only View of the clarification communications after submission. 
  • The clarification documents will not appear in your submission documents because the new requirement should not be added to the original submission. It is not an issue to be unable to see them in your Document Library as the program office team has access to the document(s) in a separate area for tracking.

Need help? Contact us  

Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.

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