How Mass Clarifications Work

Modified on Tue, 3 Dec at 3:18 PM

Follow these instructions to respond to Mass Clarifications in Symphony.

Prerequisite:

Notifications and responses to clarifications are only available to Symphony administrators and Open Market Proposal Managers. Ask a company administrator for a role with these permissions as needed (see Figure 1).

Open Market Proposal Manager assignment

Figure 1. The Proposal Manager assignment in Administration

1. Select View Details

Go to the Symphony Dashboard for the correct contract vehicle.
Find the proposal Submission(s).
On the tab that states Submitted, select View Details.
The proposal details will be displayed.

2. Select Clarifications

A notification icon displays on the Clarifications tab when the government requests more information.

Select the Clarifications tab.
A clarification response that Needs Attention will be displayed.
Review the Program Office inquiry. Clarification requests may or may not require a response.

3. Provide a Response

If a response is required, authorized users can provide a narrative clarification response, attach documents if necessary, and save or submit it before the deadline (see Figure 2). A saved response becomes Awaiting Submission to the Program Office.

Note: If the Clarification says Response Not Required but the Program Office has requested that information be provided, please reach out to the Program Office for instructions.

Sample Mass Clarification Screen Figure 2. The Clarifications tab in a submitted proposal with a 'Response Required" message in a MASS clarification request.

4. Submit Response

Submit a Mass Clarification response to the Program Office before the clarification deadline.

Note: Users cannot edit a reply after submission.

Rules

Users will see a Read-Only View of the clarification communications after submission. Submitted clarifications display the status Responded to the Program Office on the left side of the screen.
The clarification documents will not appear in the Submission Documents section of the Document Library since the new requirement is not added to the original offer. The program office team has access to the document(s) in a separate area for tracking.

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