FAQ for Clarifications

Modified on Mon, 15 Jul at 4:56 PM

The following are some frequently asked questions regarding clarification requests in Symphony. 

Why can't I respond to a clarification?

Only authorized users can respond before the Clarification Deadline. 

  • Authorized users are SAM POC administrators and the Open Market Proposal Manager(s).
  • Please reach out to your administrators if you need access. They can assign you a role with the necessary permissions (See Figure 1).

Open Market Proposal Manager assignment

Figure 1. The Open Market Proposal Manager assignment in Administration

How can I update my submitted response?

Users can only respond to a clarification one time. 

  • The response is received immediately after submission. 
  • Email the program office as listed in the solicitation if you need another request.

How do I modify my clarification response after submission?

Users can only edit their replies before submission. 

  • A saved response updates the clarification status from Needs Attention to Awaiting Submission to the Program Office
  • Submitted clarifications display the status Responded to the Program Office
    • You will see a Read-Only View of the clarification communications after submission.

How do I add more documents to my clarification response?

Users cannot make changes to responses after submission.

  • Email the program office as listed in the solicitation if you need to add more information.

Why can't I see my updated documents in the Document Library?

The program office team has access to clarification document(s) in a separate area for tracking.

The Clarification documents will not appear in your submission or My Company to protect the integrity of the original offer. 

Can Symphony reopen a clarification request, provide additional guidance, or confirm receipt?

No. If you have questions, please ask the program office for help. 

  • Symphony does not have the authority to reopen a clarification or speculate on the program's request.
  • Submitted clarifications display the status Responded to the Program Office. Save a copy of the page for your records.

Need help? Contact us  

Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article