The following are some frequently asked questions regarding the Symphony help desk. 

How do I get started with Symphony?

Step 1. Register for Symphony

Step 2. Understand Multi-Factor Authentication

Step 3. Understand Administrative Functions

Step 4. Log in to Symphony

Step 5. Explore the Features of Symphony

How do I find solutions in the helpdesk?

Enter a keyword in the search box. The helpdesk performs a search on the keywords in a starts-with mechanism and shows the exact match results first and the partial matches follow. Typing in a whole question is not recommended.

How do I submit a ticket to the helpdesk?

Click the +New Support Ticket link on the help page.

Online ticket form

How do I check my ticket status?

The help desk login is currently unavailable. The ticket status link is only available for agents.

When will the helpdesk respond?

If you open a support ticket and you do not receive a response within four regular business hours (ET) Monday through Friday except for Federal Holidays, your firewall may be preventing our messages from reaching you. Please check your junk/spam folders for


How do I call the help desk? 

Due to the nature of software applications, there is no phone number to call. Please open a ticket and we will be happy to set up a video conference via Google Meet or attend a meeting with the tool of your choice.

If you still need help, contact us.

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