How the Symphony Helpdesk Works

Modified on Fri, 5 Jul at 3:58 PM

The following are some frequently asked questions regarding the Symphony help desk. 

How do I find solutions in the helpdesk?

Enter a keyword in the search box. The helpdesk searches the keywords in a starts-with mechanism and shows the exact match results first and the partial matches follow. Typing in a whole question is not recommended.

How do I submit a ticket to the helpdesk?

Click the Submit a Ticket button on the help page.

How do I check my ticket status?

The help desk login is currently unavailable. The ticket status link is only available for agents.

When will the helpdesk respond?

If you open a support ticket, you will receive a response within four business hours (8:00 am - 8:00 pm ET) Monday through Friday except for Federal Holidays. Please check your junk/spam folders for if more than 4 hours elapse. 


How do I call the help desk? 

Due to the nature of software applications, there is no phone number to call. Please open a ticket and we will be happy to set up a video conference via Google Meet or attend a meeting with the tool of your choice.

Need help? Contact us  

Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.

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