Please follow these instructions to successfully make a user an Administrator in Symphony. You can only manage users registered for the same company and contract vehicle. Please reference How to use Administration for additional information.
Only an authorized SAM.gov Point of Contact (POC) during registration at the right website for the contract vehicle has administrative rights by default. Please reference How to register as an Administrator and How to Access Symphony for more information.
Only a SAM POC (or an additional Symphony Administrator) has access to the Administration link. You can retrieve the SAM Points of Contact information any time at SAM.gov (https://sam.gov).
A user’s status must be ACTIVE before they can sign in.
The status options are defined below.
This is where an ACTIVE user can be assigned Administrator permissions.
Group permissions only apply to users with an ACTIVE status.
Some group membership options are defined below.