DHA Support & FAQ

The following are frequently asked questions about the DHA Contract Holder Symphony Portal. 

The required URL for Omnibus, HEC, and MQS-NG is https://dha-ems.symphonyps.com/. 

The URL for (Legacy) MQS is https://mqs.symphonyps.com.

See Starting Symphony for registration, multi-factor authentication and sign in requirements.

What is important to know about orders in Symphony?

Orders are released to eligible contract holders (see Contract Holder Tasks and Performance). 

The Contracting Officer (CO/TOKO) releases Task Order Requests and may down-select through the Fair Opportunity guidelines. 

• A user can only see and respond to an order if it was released to their company and the selected socioeconomic and market segments. 
• If user thinks this was an error, email the ordering activity directly.
• Any changes to the user's contract must go through the Omnibus Contracting Officer.

How are notifications received?

Users should go to the Points of Contact section within their Symphony contract to manage the Distribution email address (see Setting-up Symphony Notifications for a Contract).

To get started, follow these steps:

1. Go to My Company
2. Use the Contracts link in the left menu. 
3. Select the contract to update. 
4. Go to the Points of Contact tab to choose the registered user to assign to the manager roles. (See Assigning the Contract Manager/ Program Manager to a Contract).
5. Update the Contract Manager and/or Program Manager.
6. Enter and validate the Distribution email. 

To verify notifications, enter the email address as if it were a new distribution address and click the button to update. 

• If the email address is working correctly, the validation code will be received.

If notifications are not received, ensure that:

• the distribution email address is set correctly for the user's organization and is receiving emails from other sources
• that the user is a part of the distribution group
• that the sender's address is not blocked by spam or firewall filters.

Can a proposal be submitted in parts? 

• If it’s a file size concern, the user can upload as many files as required for the proposal. 
• If it's a timing concern, Symphony prevents submissions after the official deadline passes. 

An order disappeared from all Market Segments. Was it officially canceled? 

Yes. Canceled orders do not appear on the user's Dashboard.

Why do order numbers appear out of sequence?

Orders that are canceled or in definition will not be shown on the dashboard.

Why is the view of the subject TOPR (Task Order Proposal Request) restricted?

• When a TOKO (Contracting Officer) releases a Request for Proposal to ALL market segments, the contract holder must have those market segments to propose. 
    
• When the TOKO chooses ANY market segment, contract holders can propose for any market segment.
  • Users can see the designation in the Contract Vehicle column of their Orders Dashboard.  
  • The summary screen of the RFI/TORP, under Contract Areas, also shows this designation.
  • Notifications only go out to those qualified to bid, but the dashboard shows all orders for transparency.

Why is the Orders tab blank?

If a user registers on a website for contract holders but lacks contracts, that user won't be able to see or bid on opportunities.

How is information obtained on how a product may interface with applications such as Salesforce, or a Contract Management Tool? 

Symphony cannot be crawled by a third party with credentials provided by the prime.

How is a new user added?

All users must register themselves. See Creating a Symphony Business Account. 

1. Register with the contract holder's UEI. 
2. Once an account is created, an Administrator from the company will be able to activate it. 

How is a point of contact removed from our company's list of contacts?

A Symphony administrator can remove former employees by following the Managing Business Users guidance. 

1. Sign in to Symphony as an Administrator.
2. Go to the Administration link.
3. Click on the row for the user being managed. 
4. Change the user's account status to Delete. This option does not allow users to re-register with the same email.
5. Save the changes. 

Need help? Contact us  

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