Troubleshoot the Authentication Failed message in Symphony by following these steps.
1. Click Forgot Password
If Authentication Failed when you entered your password, first confirm that you are at the right website for the contract vehicle, then use Forgot Password to troubleshoot the issue with your registered account (See Figure 1).
Pay attention to the agency logo and website address.
Figure 1. Forgot Password link
2. Enter your Email Address
Symphony will send a temporary password and reset link to the email address you entered if your account exists (See Figure 2).
- Make sure you’re on the right website
- Make sure the email address is correct
- Check your Spam or Trash folders
Figure 2. Password Reset request message
3. Use the Reset Password link
Follow the email's instructions if Symphony finds your account. You can't reset your password if you don't have an account on the Symphony website.
If you cannot locate an email, please try to register again (See Figure 3).
Figure 3. Try the Register Now link
4. Change your Password
Passwords must include:
A minimum of eight characters
At least one uppercase letter
At least one lowercase letter
At least one number
At least one special character
If you see an MFA reset message, more information on Multi-Factor Authentication can be found in the articles regarding Using MFA in Symphony.
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