Please review the following article in order to successfully navigate in Symphony. The required URL for DHA OMNIBUS IV contract holders is: https://dha-ems.symphonyps.com/


TABLE OF CONTENTS

  1. Introduction
  2. Orders
  3. How to use Q&A
  4. How to provide proposals


Introduction to Symphony

Symphony is a full lifecycle procurement Software as a Service (SaaS) allowing government organizations to manage complex contracts. Symphony ensures organizations are purchasing according to fair opportunity laws and rules. Symphony enforces transparency and integrity in both the initial contract award and contract management.

Symphony for Contract Holders

As a Contract Holder, you can use Symphony to monitor released orders and solicitations, deadlines for questions and proposals, amendments, and awards. Symphony reduces the probability of an order cancellation due to a compliance issue or error.

General Navigation

Upon sign in, you will have a personalized view of your Symphony dashboard.

Menu Bar

  • Dashboard: Click this link to access your personalized dashboard.
  • Help & Information: Click this link to access various tutorials or request assistance from the Symphony help desk.
  • User Icon: Click your user icon to log out or access your personal information. You can make changes to the following data:
    • Personal Information: Phone, fax number, and position/job title
    • Organization Information: Current primary location
    • Update password:  Change your password

The Dashboard Interface

  • Orders Being Processed: Widget
  • Announcements
  • Contract Performance: View your contract performance. Updates to the metrics occur nightly.
  • Orders: View, filter, and sort orders. Click the tracking number to see more details about a specific order.
  • My Tasks: View outstanding tasks.

Understanding Orders in Symphony

The Orders Tab

Orders are available from a dynamic table that you can arrange by selecting a column header. You can also filter on a search term, status, or type of order. The order types are Task Order (TO) and Request For Information (RFI).

Order Status

The actions to perform depend on the status of an order. The status descriptions are below:

RELEASED: You should respond by uploading a proposal or responding with a "No Bid" by the submission deadline. Responses submitted before the deadline may be modified and re-submitted. After the deadline, the response button will no longer be available. The following notes may appear under the status of a released order awaiting a response:

  • PENDING QUESTIONS: A released order - pending questions means you can ask questions before the submission deadline. The Ask Questions tab allows you to ask questions.

  • PENDING PROPOSALS: A released order - pending proposals is a task order awaiting your response, but you may not submit questions.

EVALUATIONOrders in Evaluation have passed the submission deadline. At this point, you have to wait for the Ordering Contracting Officer to award a Contract Holder. Orders in Evaluation are read-only. You can only view the Summary, Amendments, and Documents library.

AWARD APPROVEDWhen the Ordering Contracting Officer makes an award selection, the status changes to Award Approved. The "Awards" tab becomes available. An Award Approved Order displays the contract(s) awarded to the Contract Holder(s) on the Awards tab. 

Amendments

An Ordering Contracting Officer can modify a released task order or RFI by submitting an amendment. An amendment allows the Ordering Contracting Officer to attach new documents, update Points of Contact, change the submission deadline, and modify the Q&A suspense (if applicable). Ordering Contracting Officers can add more than one amendment, which you can see in the Amendments tab.

How to use Symphony Q&A

Review the following Step by Step Instructions to assist in responding to released orders Pending Questions in Symphony.

Step 1. Select Ask Questions

Step 2. Add Question Entry 

Step 3. Track Unsubmitted Questions 

Step 4. View Submitted Questions


The Orders tab displays all the orders you can respond to. Begin by selecting the Tracking # link of an order Released-Pending Questions to see more details about the order. When you have questions about the order, use the Ask Questions tab to send your inquiries to the Ordering Contracting Officer.


Step 1. Select Ask Questions

Questions can be drafted, edited, reorganized, removed, and submitted all at one time when ready. Additionally, you can send questions multiple times – but make sure to follow the warning not to identify yourself or your company in the question. 


The Q&A function is only available before the Question Deadline.


Step 2. Add Question Entry 

Enter your question in the space provided. Add a reference term for focus.  As you complete each question, Save and Add to place the item in the Unsubmitted Questions list.  


Step 3. Track Unsubmitted Questions 

You can edit or delete unsubmitted questions. You can arrange the order of multiple questions by moving them up or down in the list. Additionally, all users in your organization can see unsubmitted questions for review and edit as needed. The Ordering Contracting Officers will not see Unsubmitted Questions. 


Be sure you submit your questions. Questions are not sent individually but as a complete list of all your questions. Acknowledgment of receipt of questions will not be made except as displayed in the questions screen.


Step 4. View Submitted Questions

The submitted questions area is only for reference. You cannot recall a question or make any changes to it once you submit it. When the Ordering Contracting Officer responds, the answer displays next to your question. If you still need help, please contact us.


How to provide proposals in Symphony

Review the following instructions to assist in responding to released orders Pending Proposals in Symphony.

Step 1. Select an Order

Step 2. Respond to an Order


Step 2. Respond to an Order

To submit a proposal:

  1. Upload your proposal documents.
  2. Complete the confirmation steps. Verify the number of files.
  3. Submit and confirm your proposal submission.
Please note that you can revise your proposal before the submission deadline. If you make any changes, the proposal is not updated or sent until you press SUBMIT. Make sure the receipt page reflects your submitted response with the date and time.

To submit a No Bid:

  1. Click No Bid. 
  2. Enter the reason.
  3. Submit your response. 

Be aware you can change your mind and submit a proposal up to the deadline. If you still need help, please contact us.


Users should be aware that the information available on this website may not reflect the official positions of the government. Views and opinions expressed by agents of Apex Logic, Inc. are those of the employees and do not necessarily reflect the view of the government or any of its officials. Guidelines and requirements provided by the government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer please contact us.
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