You may review the following video or read the Step by Step Instructions.  After watching this video, you will be able to successfully navigate Symphony for the Polaris solicitation. The required URL for Polaris offerors is You cannot access Polaris from another URL.

Click here to watch the video on YouTube.

Step by Step Instructions

Step 1. Understand the User-Specific Dashboard

When you log in to the Symphony system, the dashboard will display a user-specific dashboard for the available solicitations. Features of Symphony may include the following.

The Solicitation Details

The solicitation details will include the Q&A deadline and the Solicitation Deadline. During the Ask Questions period, you will be able to ask questions, view responses, and go to the link when enabled. When the Solicitation is open to submissions, you will be able to start, continue or view your submitted proposal for the selected pool. You cannot reset or cancel a Pool submission once started however Polaris will only receive the proposals that you submit. Once submitted, the applicable pool will display the submission date and time, with the option to view the details of it. Once the Solicitation deadline is met, all assets are frozen.


The Pool Submission

When the Solicitation is open to submissions, you will be able to "Start your Submission" for a desired pool or "Continue your Submission" to complete your proposal in multiple sittings or review before submission. It is recommended you complete your Company profile using the My Company link before applying for a pool. In a submission, there are also Functional/Performance Factors that must be added to your Project experience to earn additional points for Primary Relevant Experience, Cybersecurity or Emerging Technology Relevant Experience per How a Proposal works in Symphony for Polaris. 

Make sure to begin or modify your Functional/Performance factors to receive points for your past performance. You will be able to reference multiple documents and select or deselect these references as needed. You must link to a file for reference and provide reference keywords/tags/comments. The location in file field can help the evaluation team either "Jump To" the keyword or tag in your document(s), or they can use it as a reference to "Find" your evidence. In the How Tags work in Symphony for Polaris video we use an overarching keyword for the solicitation specific factors for simplicity in using a Jump to or Find function.

Step 2. Utilize the My Company link

My Company is where you build your company asset library in advance of the submission period or in addition to it. Please ensure it is for the UEI and Cage for the company that will be the prime for the proposal. The Company Overview provides a summary of your assets; such as Team Members, MRCLs, Projects/Past Performance, and Business Factors. Your company asset library is reusable across all of your proposal submissions. For more information, please refer to How My Company works in Symphony for Polaris.

Step 3. Access Administration

Only a Symphony Administrator has access to the Administration link per How to Manage Users. A Symphony Administrator can activate additional users in their company after they register for Symphony and can only activate users registered in the same instance of Symphony. Click on the row for the user you want to manage to activate or disable their account. Change their status to the one that applies and save your changes to allow other registered users for your company to log into Symphony with your organization.

Step 4. Seek Help and Information

Review the knowledge base or create a support ticket for the Polaris Symphony Portal. If you open a support ticket, you cannot log into the Helpdesk to check your ticket status, but if you do not receive a response within 4 business hours, your firewall may be preventing our messages from reaching you. Please check your junk/spam folders for a message from

Step 5. Update User Profile

Sign out or update your profile information from your user icon. You can also change your password or add/update an authenticator app by scanning the QR code for your Polaris login. 


If you still need help, please click here to contact us.

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