You may review the following video or read the Step by Step Instructions.  After watching this video, you will be able to successfully ask questions regarding the Polaris solicitation in Symphony. The required URL for Polaris offerors is https://polaris.app.cloud.gov/. 


Click here to watch the video on YouTube.


Step by Step Instructions

 

Step 1: Select Ask Questions

From the solicitation section in Symphony, the available solicitation will have a button to go to the Ask Questions page. Questions can be submitted at any time after the solicitation is posted at http://www.sam.gov. Please note, this is only available before the Question Deadline.


Symphony Dashboard The link to SAM.gov is no longer available in the Polaris Symphony Portal. 


Step 2: Question Entry

In the Question entry field, you will enter a reference term for the section of the solicitation you need to be clarified, or you may enter a more general reference, as applicable, and then you can enter your question. As you complete each question, Save and Add to place the item in the Unsubmitted Questions list. You can also clear your work as needed. 


Question Entry fields

Step 3: Unsubmitted Questions

In the unsubmitted state, you can edit or delete questions. If you have multiple questions, you can rearrange the order of the questions by moving them up or down in the list. Additionally, unsubmitted questions can be seen by all users in your organization so that others can view and edit as needed.  


Make sure you submit your questions. Acknowledgement of receipt of questions will not be made except as displayed in the questions screen. If there are any Unsubmitted Questions, they will not be seen by the Program Office.

 

Unsubmitted Questions for review

Step 4: Submitted Questions

This area is only for reference. You cannot recall a question or make any changes to it once your questions have been submitted.


Submitted Questions for reference and response

Per Federal Acquisition Law, you will be notified when a consolidated list of questions and answers is available for your review at SAM.gov.  A link to View Responses is available on the Symphony dashboard. If you still need help, please contact us.


Users should be aware that the information available on this website may not reflect the official positions of the government. Views and opinions expressed by agents of Apex Logic, Inc. are those of the employees and do not necessarily reflect the view of the government or any of its officials. Guidelines and requirements provided by the government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer please contact us.
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