Review the following Step by Step Instructions to assist in responding to released orders Pending Questions in Symphony. The required URL for ASTRO contract holders is: https://astro.app.cloud.gov/

Step 1. Select Ask Questions
Step 2. Add Question Entry 
Step 3. Track Unsubmitted Questions 
Step 4. View Submitted Questions


The Orders tab displays all the orders you can respond to. Begin by selecting the Tracking # link of an order Released-Pending Questions to see more details about the order. When you have questions about the order, use the Ask Questions tab to send your inquiries to the Ordering Contracting Officer.


Step 1. Select Ask Questions

Questions can be drafted, edited, reorganized, removed, and submitted all at one time when ready. Additionally, you can send questions multiple times – but make sure to follow the warning not to identify yourself or your company in the question. 


The Q&A function is only available before the Question Deadline.


Step 2. Add Question Entry 

Enter your question in the space provided. Add a reference term for focus.  As you complete each question, Save and Add to place the item in the Unsubmitted Questions list.  


Step 3. Track Unsubmitted Questions 

You can edit or delete unsubmitted questions. You can arrange the order of multiple questions by moving them up or down in the list. Additionally, all users in your organization can see unsubmitted questions for review and edit as needed. The Ordering Contracting Officers will not see Unsubmitted Questions. 


Be sure you submit your questions. Questions are not sent individually but as a complete list of all your questions. Acknowledgment of receipt of questions will not be made except as displayed in the questions screen.


Step 4. View Submitted Questions

The submitted questions area is only for reference. You cannot recall a question or make any changes to it once you submit it. When the Ordering Contracting Officer responds, the answer displays next to your question. If you still need help, please contact us.



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